More most Italians buy online. E-commerce is gaining ground in Italy, where the market has covered about 6 and a half billion euro in 2010. The survey conducted by the E-Commerce European Consumer Centre (WCC) showed an increase of 14% compared to last year. A positive result, confirming the predictions, and that is configured as an encouraging forecast for next year to come.
commerce means, primarily, in operations from the comfort of sitting and working at home: a new way to make purchases, however, also has drawbacks. In fact in recent times have increased complaints about online transactions and cases of conciliation. The data reveal how the
complaints have been received by the WCC between 2008 and 2009, about 37,000, with growth in the second year. The complaints are mainly three categories: problems related to delivery, the product or service and contractual terms. In the case of delivery problems are mainly of non-delivery (89%), followed by defective or non conformity with the order made. In the words of President
dell'Aicel (Italian Association of Electronic Commerce) Andrea Spedale, e-commerce has grown in Europe to reach a turnover of 307 billion euro in 2009, that figure could grow to 350 to 360 billion next year. But although the numbers are interesting, only 12% of Italians have bought over the Internet, compared to an average of 42% in Europe.
growth suggests that special attention of consumer associations, to verify the quality and certification of companies and products. As suggested by Gian Maria Fara, president Eurispes, which suggests a kind of "blue stamp" for companies guaranteed. We need new laws, but in small number, e-commerce to adjust and deal with the settlement agreements, improving information, monitoring the market and train operators of the sites. Antitrust
The last word, that "Buying online has many advantages, such as in Ticket planes and trains, where, however, there emerges the issue of the cost of the commission: it is important to be clear, when deciding what is the total cost that you claim. [...] In Paris
Galeone
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